The manual for the New ION Experience has been released.

Check it out! [Documentation](https://docs.firstresonance.io/)

For the complete documentation index, see [llms.txt](https://manual.firstresonance.io/llms.txt). This page is also available as [Markdown](https://manual.firstresonance.io/tickets-portal.md).

### How to create a bug ticket or chat with the ION Support Team:

- On the ION page, click the messenger in the bottom right, and select “Start New Chat”:

- Type in the details of the issue and press send.

The bug ticket is automatically created!

- To see what tickets are currently in work, that have been reported by your company’s team: [Support Portal](https://support.firstresonance.io/)

- Type in your email address to receive a code to login. This will ensure you only see your company's tickets, and no other company can see your tickets.

- Use the code you received by email and click continue

You'll be directed to a page where you can see all conversations started by ION users at your company

- Click on a ticket to go to the conversation; you can also continue the conversation started by someone else!