Tickets Portal | ION Factory OS

The manual for the New ION Experience has been released.

Check it out! Documentation

For the complete documentation index, see llms.txt. This page is also available as Markdown.

How to create a bug ticket or chat with the ION Support Team:

• On the ION page, click the messenger in the bottom right, and select “Start New Chat”:

• Type in the details of the issue and press send.

The bug ticket is automatically created!

• To see what tickets are currently in work, that have been reported by your company’s team: Support Portal

• Type in your email address to receive a code to login. This will ensure you only see your company's tickets, and no other company can see your tickets.

• Use the code you received by email and click continue

You'll be directed to a page where you can see all conversations started by ION users at your company

• Click on a ticket to go to the conversation; you can also continue the conversation started by someone else!