Tickets Portal

• How to create a bug ticket or chat with the ION Support Team:

• On the ION page, click the messenger in the bottom right, and select “Start New Chat”:

The bug ticket is automatically created!

• To see what tickets are currently in work, that have been reported by your company’s team: https://support.firstresonance.io/
• Type in your email address to receive a code to login. This will ensure you only see your company's tickets, and no other company can see your tickets.

• Use the code you received by email and click continue

You'll be directed to a page where you can see all conversations started by ION users at your company

• Click on a ticket to go to the conversation; you can also continue the conversation started by someone else!

Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the ask query parameter, and the optional goal query parameter:

GET https://manual.firstresonance.io/tickets-portal.md?ask=<question>&goal=<endgoal>

ask is the immediate question: it should be specific, self-contained, and written in natural language. goal is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.