Slack | ION Factory OS

The manual for the New ION Experience has been released.

Demo of Slack notifications in action

Get notified in Slack of ION events to close the loop on critical issues and help your factory move faster. Any notification in ION can be output to Slack, allowing teams to bring users back to ION at key moments. This is important for onboarding new team members who need to develop the habit of using ION on a daily basis.

If a user is subscribed to a certain ION object and that object changes state, a user is mentioned in a comment, or assigned a task, ION will notify that user directly in Slack.

For example, if a user is @ mentioned in a comment in ION, that will send a direct message to the user in Slack with a link back to ION where the location that the mention came from.

Examples of notification types within ION

Notification Types

ION has many notification types to configure - see the list below or reference the NotificationTypeEnum in the GraphQL API explorer. Your organization can choose to add these below notification types as values to the integration, which will then allow the integration to send them to Slack.

Keyword in Slack Integration	Notes
`approval_request`	The user is requested to approve an ION object, like a Purchase, Standard Step or Redline
`comment`	Someone commented on an object a user is subscribed to.
`datagrid_value_assigned`	The user is requested to review a datagrid cell signoff
`issue_approval_request_assigned`	The user is assigned to an approval request for an Issue
`issue_assigned`	The user is assigned to an Issue
`issue_created`	An Issue is created on an object subscribed by the user.
`issue_status_changed`	An Issue the user is subscribed to changes state
`mention`	The user is @ mentioned in a comment
`part_kit_assigned`	The user is assigned to a Kit
`part_kit_status_changed`	A Kit the user is subscribed to changes state
`procedure_released`	A Procedure the user is subscribed to is released
`procedure_status_changed`	A Procedure the user is subscribed to changes state
`review`	A user approved a Procedure.
`review_request`	The user is requested to review a Procedure
`run_assigned`	The user is assigned to a Run
`run_step_assigned`	The user is assigned to a step in a Run
`run_step_changed`	A Run step the user is subscribed to changes status
`run_step_field_assigned`	The user is requested to review a run step field signoff
`signoff`	The user is requested to sign off a field in a Run.
`purchase_order_assigned`	The user is assigned to a Purchase Order

Set up

Navigate to the Integrations page designated by the two arrows in the bottom left-hand corner of your screen.
Select Slack integration instance from the marketplace, and hit Configure.
Hit Next and add your API credentials. You can find documentation on API credentials here API Keys

IMPORTANT: Each API Key is associated with a specific environment; be sure to generate the API keys from the correct environment and configure the automation to the designated environment.

Connect with Slack to download the application.
Scroll down to where you can Add value.
Here, you can type in the notifications you want your organization to receive from the list above or hit the trash button to delete types you do not want to receive. By default, all of the notifications are turned on. Be sure to add them in lowercase!