Notifications

Notifications notify users and teams of status changes, approval requests, comments, mentions, and assignments across the platform via in-app notifications and emails!

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Subscriptions

Users that are subscribed to objects (i.e. issues, procedures, etc.) will receive future notifications for that object that are detailed below. Creating an object or assigning a user to that object automatically subscribes that user to that object. In addition, users can be manually subscribed and unsubscribed as seen below.

Notification Types

Platform Wide:

These are notifications that are triggered throughout the application.

• Comment: Indicates someone has commented on an object a user is subscribed to.
• Mention: The user is @ mentioned in a comment

Issues:

Issue notifications are sent to any issue subscribers. If the issue is related to a run, then all subscribers of that run will automatically be subscribed to the issue.

• Issue Created: Indicates that an issue has been created.
• Issue Status Change: Indicates that an issue has changed status.

Certain issue notifications are only sent to the assignee and not to all issue subscribers. Those notifications are listed below.

• Issue Assigned: Indicates that a user has been assigned to an issue.
• Issue Approval Request: Indicates to a user that they have been requested to review an issue.

Part Kits:

Part kit notifications are sent to any part kit subscribers.

• Part Kit Status Changed: Indicates that a part kit has changed statuses.

Certain part kit notifications are only sent to the assignee and not to all issue subscribers. Those notifications are listed below.

• Part Kit Assigned: Indicates that a user has been assigned to a part kit.

Procedures:

Procedure notifications are sent out to any procedure subscribers and all requested procedure reviewers.

• Procedure Status Changed: Indicates that a procedure has changed status, except for when the status is changed to released.
• Procedure Released: Indicates that a procedure has been released.
• Approval: Indicates that someone has left an approval, denial, or a comment review.

Certain procedure notifications are only sent out to the assignee and not to all procedure subscribers. Those notifications are listed below.

• Approval Request: Indicates that a user or their team has been assigned to review a procedure.

Runs:

Run notifications are sent out to any users who subscribe to the run.

• Comment: Indicates that a user has created a comment.
• Run Step Change: Indicates that a step within a run has changed status.

Certain run notifications are only sent out to the assignee and not to all run subscribers. Those notifications are listed below.

• Run Assigned: Indicates that a user has been assigned to a run.
• Run Step Assigned: Indicates that a user has been assigned to a run step.
• Sign Off: Indicates that a user has been requested to sign off a run step field.

Purchases:

• Purchase Assigned: Indicates that a user has been assigned to a run.

Standard Steps

• Standard Step Approval Requested: Indicates that a user has been assigned to review a standard step.

Custom Notifications:

If you are interested in creating custom notifications on certain events you can configure them through the API here: Notifications. Contact your system administrator or customer success representative if you need assistance.