Resolve an issue - ION Manual

Resolving an Issue

Resolving an issue moves it from Pending through to Resolved. For how the states, dispositions, and approval gates work, see the Issues overview.

1. Set a disposition on the issue.
2. Click Move to In Progress. If the disposition type requires approvers, they sign off first.
3. Do the work the disposition calls for, then click Ready for Review.
4. The closure roles approve in the Reviews view.
5. The issue moves to Resolved.

If the issue was created with a Resolve by run step, that run step can’t be completed until the issue resolves.

Change the Disposition

1. On the issue, open the Disposition card.
2. In the Disposition dropdown, select a different disposition type.
3. In the Confirm Disposition Change dialog, click Yes, change disposition. To keep the current disposition, click No, do not change disposition.

Changing to a different disposition type returns the issue to Pending, so its approvers must sign off on the new disposition again before it can move forward.

Reopen a Resolved Issue

To reopen a resolved issue and return it to In Progress, click Reopen Issue.