## Start creating an issue

You can start an issue from several places in ION. Use the one that fits where you are:

- Press **Cmd+Shift+I** (Mac) or **Ctrl+Shift+I** (Windows) from any page.
- On the **Issues** page, click **New Issue**.
- On a run step, click **Create Issue** to attach that run and step automatically.
- Select one or more rows in an inventory, receipt, or purchase order table, press **Cmd+K** to open the command palette, and choose **Create Issue** to attach the selected parts.

Starting from the record where you found the problem prefills its context, which saves time: from a run step, the run and step are attached; from selected inventory, receipts, or purchase orders, the selected parts are added to **Related Parts**.

## Fill in the issue details

Fill in the fields you need. **Title** is the only field that’s always required; others can become required from what you enter, such as a **Run Step** once you pick a **Run**.

The Create New Issue form.

1. Enter a **Title**.
2. Optional: under **Found on Step**, select the **Run** and **Run Step** where the problem appeared. Selecting a run requires selecting its step.
3. Optional: under **Resolve by**, select the **Run** and **Run Step** that must be completed to resolve the issue.
4. Optional: add the affected inventory under **Related Parts**. For a part tracked by quantity, enter the number of affected units.
5. Optional: describe the problem in **Cause Condition** and what the result should have been in **Expected Condition**.
6. Optional: attach photos, measurements, or documents under **Attachments**.
7. Optional: set **Move to Location** to send the affected inventory to a location such as a quarantine area, and **Assign to** to assign the issue to a user or team.
8. Set any custom **Additional Attributes** your organization configures. Some can be required before you can submit.
9. Click **Submit Issue**. To raise another issue right away, click **Submit & Create New** instead.

Your organization can rename **Cause Condition**, **Expected Condition**, and **Disposition**, so the labels you see may differ.