Quality analytics - ION Manual

Analytics > Quality

In ION, go to Analytics > Quality. Use it to answer: how many issues are open, how long do they take to resolve, which ones are aging, and how they are being dispositioned. The dashboard shows:

• KPI cards: Open Issues, Avg Days to Resolve, Active Redlines (issues with active redlines), and Open Further Actions (issues with open corrective actions).
• Issues by Status: distribution of issues across lifecycle states.
• Age Distribution: issues bucketed by how long they have been open.
• Disposition Types: issue counts per disposition.
• Quality Issues: a detail table with columns including Title, Status, Disposition, Assigned To, Days Open (highlighted past 14 and 30 days), Age Bucket, Redlines, Actions, and Location.

The Quality Issues table has an Export control that exports the table, with its current filters applied, to CSV. For the underlying issue lifecycle, dispositions, and approvals, see Issues.